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Samsung Account Users Only

If you are using Samsung Account software on your Samsung device you must remove the device from your Samsung Account before sending it to us.

How to remove your device from your Samsung account.

There are two options for Removing your device from your Samsung account. It can either be done via the device itself or remotely via the website. If your device is faulty please use Option 2.

Option 1 - via your device

1. Turn ON your device
2. Go to 'Settings'
3. Under the 'Account' find the 'Samsung Account' and tap on it
4. Tap on the Samsung account you would like to remove
5. On the bottom right of the opened menu, tap on 'Remove Account'
6. You may need to enter your password and then the process gets through

  Option 2 - via

1. Go to and tap Sign In.
2. Enter your Email and Password and then tap Sign In.
3. Tap Profile.
4. Tap Delete Account and enter your password.
5. Tap Continue > I accept > Confirm > Confirm.

Need Help? Call on 020 7404 6440 or email [email protected]
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+44 (0)20 7404 6440

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