Working Apple iPhones/iPads

Each Apple iPhone or iPad sold must match the make and model quoted on the order and meet the following criteria:
iCloud Locked Apple Devices

If you are using Apple iCloud on your Apple device you must remove the device from your iCloud account before sending it to us.

If the device meets the working criteria, but is iCloud Locked the Working iCloud Locked price will be paid. If the device is Damaged/Faulty, but is iCloud Locked the Non-Working iCloud Locked price will be paid. Please note that we pay considerably less for any iCloud Locked device so please ensure that your Apple device is removed from iCloud.

Read how to remove your device from iCloud.


For certain devices we require you to specify which network they are on as there are differences in price. If after testing the device is found to be locked to a different network we will change the price accordingly in the form of a revised offer.

Revised Offers

If a device fails to meet the device criteria selected on your order and outlined in these terms and conditions we will change your order accordingly to the correct condition. This will sometimes only be a partial reduction in price or ‘revised offer’ depending on the diagnosis of the device(s) by our operatives. You will receive an email informing you of the revised offer price with a reason. If you are not happy with a revised offer or downgrade we are happy to discuss the order and we will return the device to you at our own cost via Royal Mail Special Delivery.